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What happens if I do not receive my card?
Ahiezer Domínguez avatar
Written by Ahiezer Domínguez
Updated over a week ago

In case you do not receive your card, or it is taking longer than indicated, you should contact our customer service team at: [email protected]


  1. Indicate to our support agent how you did the recharge and at what time you did it.

  2. Send screenshots that may help support your query.

  3. Provide your email or username to expedite your inquiry.

  4. Please note that the response time is from 8:00 a.m. to 5:00 p.m. Panamanian time.

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