What happens if I do not receive my card?

In case you do not receive your card, or it is taking longer than indicated, you should contact our customer service team at: info@paguelofacil.com 

Recommendations:

1. Indicate to our support agent how you did the recharge and at what time you did it.
2. Send screenshots that may help support your query.
3. Provide your email or username to expedite your inquiry.
4. Please note that the response time is from 8:00 a.m. to 5:00 p.m. Panamanian time.