In case you do not receive your card, or it is taking longer than indicated, you should contact our customer service team at: firstname.lastname@example.org
- Indicate to our support agent how you did the recharge and at what time you did it.
- Send screenshots that may help support your query.
- Provide your email or username to expedite your inquiry.
- Please note that the response time is from 8:00 a.m. to 5:00 p.m. Panamanian time.