Recover My Account Password
This guide allows you to recover your PagueloFacil account password if you have forgotten it, through an email validation process to securely restore access.
1. Log in
Log in to your PagueloFacil Live account using your credentials.
2. Select the recovery option
Click on Forgot your password?
Click on Forgot your password?
3. Enter your username or email
Enter the username or email you used to register on the platform and continue the process.
4. Validate the recovery code
You will receive an email with the subject “Password Recovery”, which includes a confirmation code.
Enter the code in the Confirmation Code field and select Validate.
Enter the code in the Confirmation Code field and select Validate.
5. Create a new password
Enter your new password, making sure it meets the indicated security requirements.
6. Complete the process
Select Back to login to sign in with your new password.
Done. Your password has been successfully recovered.
Related Articles
Change Password
The Change Password feature allows you to update your account access credentials in the PagueloFacil app. This option is essential to keep your information secure and protect your account from unauthorized access. Regularly updating your password is ...Two-Factor Authentication (2FA)
Two-Factor Authentication (2FA) is an additional security layer that requires a second verification method besides your password. It is used to protect account access and confirm sensitive actions such as payments, withdrawals, or settings changes. ● ...How to Update User Information
The User Information Update feature allows you to modify the information associated with your account in the PagueloFacil app, such as your profile picture or registered personal details. For security reasons, any changes require verification through ...Request Payment from a Registered User
The Request Payment from Contact feature allows you to request money from another user who is already registered in PagueloFacil. This option sends a payment request directly to the selected contact, who can approve or complete the payment from their ...View Account Limits
The Account Limits per Transaction section allows you to check the maximum amounts authorized for operations within the PagueloFacil app. Here you can view the limits assigned to your account for collections, payments, and top-ups, based on your ...