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  1. PagueloFacil Support Guides
  2. Merchants
  3. Claims

Claims

A chargeback (also known as a chargeback) is the reversal of a credit card payment that comes directly from the bank. If you are a merchant, chargebacks can be a frustrating threat to your livelihood. If you are a consumer, chargebacks represent a shield between the buyer and dishonest merchants. In this section, we will discuss the basics of chargebacks and the impact they can have on your business.

  • What is a claim or chargeback?
  • Time to file a chargeback
  • Costs and consequences of a chargeback
  • What should i do if I receive a chargeback?
  • Chargeback workflows
  • Actors in a chargeback process
  • Purpose of chargebacks
  • Chargeback cycle
  • Chargeback phases
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