To make any type of refund from your platform, you must:
1. Log in to your account in the LIVE environment. You can enter from the following link.
2. Enter the Transactions section, in the Transactions subsection.
3. Select the Operation Code of the transaction you want to refund in the transaction history.
4. In the transaction detail, tap the Execute Refund button (red button with an arrow inside under Amount to Receive).
5. The Refund window will open where you can choose the amount of the refund. In this step, you choose whether you want to refund the entire amount (the amount received is displayed) or make a partial refund.
6. After filling out the fields and clicking on the Confirm button, the refund is done and within the transaction details you will see that the transaction status has changed to Refunded. You will also notice that it has changed to the amount after the refund.